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How much time does it take to process the my order?After an order is placed, we can up to 2 business days to prepare it for shipping. Please note that weekends and Indian Gazetted Holidays are excluded from this time-frame. Once the product is shipped we will send you an additional confirmation mail along with tracking details.
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How do you ship the product?We partnered with the best shipping partners to ship anywhere within India. Currently we do not ship to any country outside of India.
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Do I have to pay additional shipping charges?Nope, no, nein, nada, nothing. All shipping costs will be borne by us.
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What If I am not satisfied with the product?We offer transparent return policy within three days from the date of purchase. All the items must be unused and in their original packaging.
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How to initiate the return process?We have a easy three steps return & refund process:- Step 1: Contact our customer support team at support@khanjar.in to initiate the return along with the Order ID & Reason for return within 3 days of the purchase. Step 2: Pack the item securely in the original packaging and wait for us initiate a return pickup. Step 3: Once we receive the returned item, we will initiate refund process which can take up to 7 business days (weekends and holidays are excluded). **Kindly note custom-made or personalized items if any are non-returnable.** If you have any questions or need assistance, feel free to reach out to us at support@khanjar.in
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What if I receive a defective product?All our products go through rigorous test and 7-Step quality check to ensure you receive a product worthy of a lifetime. Still if you receive any defective products Kindly let us know immediately by mailing us at support@khanjar.in with your order details. We will issue a replacement or refund as per requirement & availability.
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How much will it take to process the refund?Refunds will be issued to the original payment method within 7 Working days(weekends and holidays are excluded) after the return process is completed.
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